DripJoy Frequently Asked Questions

Questions? Comments? This is the place to start. If we didn’t answer your question here, shoot us an email at [email protected] and we’ll get back to you as soon as possible.

What flavors do you offer?

Our seven flavors include Morning Joy, Colombian Cheer, Dark Bean Daydream, Vanilla Jubilee, Happy Hazelnut, French Elation, and Delightful Decaf. You can find all of our coffee roasts and flavors here.

Does my subscription come with a brewer?

For most of our subscription tiers, the JoyBarista brewer is included complimentary. For some of the smaller tiers, the brewer is offered at a discounted price.

How soon will I receive my shipment?

Most of our shipments will be sent out via FedEx ground, so most orders should arrive in 5-10 days. Some large orders that need to be broken into multiple destinations will take a longer time to fulfill. Some destinations may take longer. You’ll be sent a tracking number when you check out.

How can I change the amount of coffee I receive in my future subscription shipments?

Due to how we charge credit cards, you must created a new subscription of a different size in order to increase or decrease the amount of coffee you receive.  The easiest way to do this is to contact us with the details of your change and we can assist you.

How can I change the roasts I receive in future orders?

You can easily change the roasts you’ll receive on future, as long as the orders has not already shipped.  Find your subscription under My Account and click View next to the subscription. When the subscription detail page loads, you can click Change Roasts and easily update the roasts you will receive.

Can I purchase a brewer without a subscription?

You can purchase individual brewers. Navigate to the Single Serve Brewer page and click the button that says “Buy the Brewer.”

What if my brewer breaks?

We offer a 30-day money back guarantee on our brewer.  If you brewer malfunctions after 30 days and we aren’t able to troubleshoot the issue we’ll replace it for free as long as you were a subscriber at the time of the malfunction.

How big is the JoyBarista brewer?

The brewer is 11.5″ tall x 11″ deep x 7″ wide. The footprint of JoyBarista is one of the smallest on the market, and definitely the smallest single-serve brewer that is commercial grade for heavy use. We respect your counter space!

Are the JoyPods recyclable?

Yes. The plastic pods are listed as #7 plastic, which is recyclable in most large metropolitan cities. The trick is that you cannot recycle the pod with the compostable material still inside (grounds, filter) and foil lid on top. With each new customer order, we provide you a promo code and link to receive a Recycle-a-Cup tool to remove the lid from your pods so you can take out the compostable materials and recycle the remaining plastic. Check out our commitment to the environment here.

Are you going to provide tea/hot chocolate/other single serve beverages?

We are considering other roasts, flavors, and beverages but only provide coffee at this point in time. If you are interested in other products, give us your ideas.

Does my order automatically renew?

We offer 3 Ways to Buy: Subscription, Individual Brewer, Individual Coffee.  If you choose a coffee subscription, then your subscription will automatically renew for successive periods, either every 2 weeks, monthly, every 2 months, or every 3 months depending on the subscription you choose.  We will email you prior to a subscription renewal and you can cancel at any time.

Does DripJoy store my profile information?

Yes, when you place a purchase on DripJoy.com, we store your information in a profile in order to better service you. You can login to access your account details and order history.

Can I change my profile information, such address and credit card/payment info?

Yes, login to your account and click on your profile. You can update your information and save it.

Does DripJoy charge for shipping?

No, shipping is free on all orders.

Does DripJoy retain my credit card information?

DripJoy has the ability to store your credit card information if you so chose, however the data is stored by a third party PCI compliant provider. On the checkout page, you can chose to not have your info stored, and you can delete your data at any time.

What payment types are accepted?

DripJoy accepts all major credit cards. We do not accept PayPal. Checking out is quick and easy with our simplified credit card fields.

How do I know if my order was placed and what the status of the order is?

To find your order information, log into your account and view your order history. You should see the order listed in your order history, along with relevant details such as order number, date, and status. If your package is taking longer than expected to arrive, or if you require more detailed status information than is available in your account, please contact customer support. Additionally, after placing an order, our system will automatically send you a confirmation email.

My package hasn’t arrived yet!

It can take up to 10 days to arrive, and in rare cases can take a little longer. Hold on just a little longer. If it’s been more than 10 days, contact us.

How do I cancel an order?

You can cancel a subscription or order at any time as long as it hasn’t already shipped.  We provide a 30-Day Money Back Guarantee on all first time orders.

How do I modify my subscription?

To modify your subscription, visit subscriptions in your account dashboard. You can change your roasts, change your shipping address, change your payment method, and pause or cancel.

What is DripJoy’s return policy?

We offer a 30-day money back guarantee on all first orders. Learn more about our guarantees.

Does DripJoy ship outside of the United States?

No, not at this time.

What should I do if I have a problem with my order or product?

We stand behind our products. If you are unhappy for any reason, just contact us and we will take care of you.

Have a question that we missed?

Visit our Ideas page, we’ll get back to you as soon as we possibly can.

Three Ways to Buy DripJoy™